Privacy
Policy
Privacy
Policy
Updated on 20 Oct 2026
Updated on 20 Oct 2026
Introduction
Introduction
The Company recognizes the importance of protecting the Personal Information (as defined in Section 2) that you provide to us. Accordingly, we have adopted this Privacy Policy, which describes the Company's policies and procedures regarding the collection, retention, use and disclosure of personal information that may be provided to the Company when a User visits and/or uses the CIRCUIT application (the "Application") or our website https://www.snapcycle.ca/ (the "Site").
As a private company, this Privacy Policy is designed to meet the standards set out in the Personal Information Protection and Electronic Documents Act and its regulations ("PIPEDA"), as well as applicable provincial privacy laws and regulations, including the Act respecting the protection of personal information in the private sector (Quebec).
Please note that our Privacy Policy is subject to change. The privacy statement published below is our policy in effect as of the date indicated at the top of the page.
BY PROVIDING PERSONAL INFORMATION TO THE COMPANY OR ITS SUPPLIERS, THROUGH OUR APPLICATION, BY TELEPHONE, BY EMAIL, BY TEXT MESSAGE, IN PERSON OR BY ANY OTHER MEANS, YOU CONSENT TO YOUR PERSONAL INFORMATION BEING COLLECTED, USED, DISCLOSED, RETAINED AND DESTROYED AS SET OUT IN THIS PRIVACY POLICY AND THE APPLICABLE LAWS AND REGULATIONS.
The Company recognizes the importance of protecting the Personal Information (as defined in Section 2) that you provide to us. Accordingly, we have adopted this Privacy Policy, which describes the Company's policies and procedures regarding the collection, retention, use and disclosure of personal information that may be provided to the Company when a User visits and/or uses the CIRCUIT application (the "Application") or our website https://www.snapcycle.ca/ (the "Site").
As a private company, this Privacy Policy is designed to meet the standards set out in the Personal Information Protection and Electronic Documents Act and its regulations ("PIPEDA"), as well as applicable provincial privacy laws and regulations, including the Act respecting the protection of personal information in the private sector (Quebec).
Please note that our Privacy Policy is subject to change. The privacy statement published below is our policy in effect as of the date indicated at the top of the page.
BY PROVIDING PERSONAL INFORMATION TO THE COMPANY OR ITS SUPPLIERS, THROUGH OUR APPLICATION, BY TELEPHONE, BY EMAIL, BY TEXT MESSAGE, IN PERSON OR BY ANY OTHER MEANS, YOU CONSENT TO YOUR PERSONAL INFORMATION BEING COLLECTED, USED, DISCLOSED, RETAINED AND DESTROYED AS SET OUT IN THIS PRIVACY POLICY AND THE APPLICABLE LAWS AND REGULATIONS.
Personal Information
Personal Information
Personal information is any information that relates to a natural person and allows that person to be identified, directly or indirectly.
Personal information is any information that relates to a natural person and allows that person to be identified, directly or indirectly.
Collection and Use
Collection and Use
Information you provide to us. We collect the information you provide to us, for example, when you use and/or register for the services offered through the Application or our website (for example, when you create your profile, search for the nearest recycling centre, take a photo of items to recycle, etc.), submit a comment or question on our mobile application or website by any means of communication, or send us any document containing personal information.
On each of these occasions, you may provide, among other things and without limitation, the following personal information:
• your first and last name;
• your place of residence;
• your date of birth;
• your username and password;
• your contact details, such as your email address, mailing address and telephone number;
• your photo, if you choose to add a photo to your profile;
• any information regarding your use of our Application or Site, including your browser cookies, your IP address, your preferences and your interests;
• your location, when location services are enabled and/or when the Application is open;
• the items you scan while using the Application;
• any other personal information you choose to provide to us.
1. Users of the Application and/or Website, or interaction with us by email or text message
When you browse our Application or website, or interact with us by email or text message, we may collect information about you as described below, some of which is collected automatically:
• Connection data, which may include your IP address, the date and time of your visit to the Application, information about your device (such as its brand, model and operating system), your language preferences, unique login information and cookies. Usage data and analytics, which may include how often you log in, the features you use, and the duration and timing of your use.
• If you ask a question or wish to obtain additional information about our services or use our features, we may ask you to provide your contact details, such as your first and last name, telephone number, mailing address and email address, as well as certain information about your needs or preferences or about your social media accounts that you choose to share with us.
• Technical support questions and general comments you choose to provide.
• Any other Personal Information provided.
This information is collected to help us better understand your needs, your preferences and your interactions with our Application and the services offered, and to carry out statistical, market and performance studies to help us evaluate our services.
2. Telephone calls
If you contact us by telephone, we may record the call and ask you to provide contact information, such as your name, address, telephone number and email address.
3. Disclosure
The Company retains Personal Information for as long as necessary to fulfil its purposes.
The Company limits the communication and disclosure of your Personal Information for purposes other than those mentioned above, subject to the following clarifications and exceptions:
3.1 Law enforcement
We may share your Personal Information to respond to law enforcement requests, court orders or other legal proceedings, or if we believe that such disclosure is necessary to investigate, prevent or respond to illegal activities, fraud or physical threats, or as required by any other applicable law or regulation, and to the extent necessary to protect the property, interests and rights of the Company.
3.2 Our employees and authorized service providers
Authorized personnel may have access to your Personal Information in order to help us provide services to you.
Employees access and use this Personal Information in accordance with our instructions, only on a need-to-know basis, and subject to strict confidentiality and security obligations.
Rest assured that our employees handle this information with the utmost discretion and rigour, and that they have undertaken to act in accordance with this Privacy Policy and with applicable legal and regulatory requirements.
Where necessary, we ensure that the Personal Information our employees may access is anonymized, for all data provided.
3.4 Express consent
The Company may also disclose your Personal Information if you expressly request it or consent to it.
Information you provide to us. We collect the information you provide to us, for example, when you use and/or register for the services offered through the Application or our website (for example, when you create your profile, search for the nearest recycling centre, take a photo of items to recycle, etc.), submit a comment or question on our mobile application or website by any means of communication, or send us any document containing personal information.
On each of these occasions, you may provide, among other things and without limitation, the following personal information:
• your first and last name;
• your place of residence;
• your date of birth;
• your username and password;
• your contact details, such as your email address, mailing address and telephone number;
• your photo, if you choose to add a photo to your profile;
• any information regarding your use of our Application or Site, including your browser cookies, your IP address, your preferences and your interests;
• your location, when location services are enabled and/or when the Application is open;
• the items you scan while using the Application;
• any other personal information you choose to provide to us.
1. Users of the Application and/or Website, or interaction with us by email or text message
When you browse our Application or website, or interact with us by email or text message, we may collect information about you as described below, some of which is collected automatically:
• Connection data, which may include your IP address, the date and time of your visit to the Application, information about your device (such as its brand, model and operating system), your language preferences, unique login information and cookies. Usage data and analytics, which may include how often you log in, the features you use, and the duration and timing of your use.
• If you ask a question or wish to obtain additional information about our services or use our features, we may ask you to provide your contact details, such as your first and last name, telephone number, mailing address and email address, as well as certain information about your needs or preferences or about your social media accounts that you choose to share with us.
• Technical support questions and general comments you choose to provide.
• Any other Personal Information provided.
This information is collected to help us better understand your needs, your preferences and your interactions with our Application and the services offered, and to carry out statistical, market and performance studies to help us evaluate our services.
2. Telephone calls
If you contact us by telephone, we may record the call and ask you to provide contact information, such as your name, address, telephone number and email address.
3. Disclosure
The Company retains Personal Information for as long as necessary to fulfil its purposes.
The Company limits the communication and disclosure of your Personal Information for purposes other than those mentioned above, subject to the following clarifications and exceptions:
3.1 Law enforcement
We may share your Personal Information to respond to law enforcement requests, court orders or other legal proceedings, or if we believe that such disclosure is necessary to investigate, prevent or respond to illegal activities, fraud or physical threats, or as required by any other applicable law or regulation, and to the extent necessary to protect the property, interests and rights of the Company.
3.2 Our employees and authorized service providers
Authorized personnel may have access to your Personal Information in order to help us provide services to you.
Employees access and use this Personal Information in accordance with our instructions, only on a need-to-know basis, and subject to strict confidentiality and security obligations.
Rest assured that our employees handle this information with the utmost discretion and rigour, and that they have undertaken to act in accordance with this Privacy Policy and with applicable legal and regulatory requirements.
Where necessary, we ensure that the Personal Information our employees may access is anonymized, for all data provided.
3.4 Express consent
The Company may also disclose your Personal Information if you expressly request it or consent to it.
Use of Your Information
Use of Your Information
The Company uses the personal information we collect to operate the Application or provide the services offered through the Application or the Site, provide customer support, diagnose the Application or the Site, monitor the use of the Services, detect, prevent and resolve technical issues, maintain security, personalize content, ensure compliance with the law and with the terms and conditions of the Application or the Site, remember information to help you access your account efficiently, analyze aggregate data, and monitor user content and users as required or useful to comply with the Copyright Act, Canada's Anti-Spam Legislation, Quebec's Act respecting the protection of personal information in the private sector, the Personal Information Protection and Electronic Documents Act and other applicable laws (the "Purposes").
We expressly acknowledge that we will not use your Personal Information for any purpose other than the Purposes without your consent. In addition, we will only collect Personal Information to the extent necessary for the Purposes described above.
The Company uses the personal information we collect to operate the Application or provide the services offered through the Application or the Site, provide customer support, diagnose the Application or the Site, monitor the use of the Services, detect, prevent and resolve technical issues, maintain security, personalize content, ensure compliance with the law and with the terms and conditions of the Application or the Site, remember information to help you access your account efficiently, analyze aggregate data, and monitor user content and users as required or useful to comply with the Copyright Act, Canada's Anti-Spam Legislation, Quebec's Act respecting the protection of personal information in the private sector, the Personal Information Protection and Electronic Documents Act and other applicable laws (the "Purposes").
We expressly acknowledge that we will not use your Personal Information for any purpose other than the Purposes without your consent. In addition, we will only collect Personal Information to the extent necessary for the Purposes described above.
Notifications Sent to the User
Notifications Sent to the User
We may use the email address provided by the user when creating their user account on the Application to send them notifications relating to the Application (including notices required by applicable law, in lieu of communication by mail), in compliance with the rules of Canada's Anti-Spam Legislation (CASL). If the user does not wish to receive such messages, the user may unsubscribe at any time by following the instructions contained in the message. If the user corresponds with us by email, we may retain the content of the emails, the user's email address and our responses.
We may use the email address provided by the user when creating their user account on the Application to send them notifications relating to the Application (including notices required by applicable law, in lieu of communication by mail), in compliance with the rules of Canada's Anti-Spam Legislation (CASL). If the user does not wish to receive such messages, the user may unsubscribe at any time by following the instructions contained in the message. If the user corresponds with us by email, we may retain the content of the emails, the user's email address and our responses.
Your Personal Information and Third-Party Websites
Your Personal Information and Third-Party Websites
Advertisements may appear on the Application. Our Application may contain links to independent third-party websites. These independent third-party websites ("Third-Party Websites"), whose links are provided solely for your convenience, are not under our control and may be governed by their own privacy policies. The Company does not guarantee and is not responsible for the collection, use, retention or disclosure of your Personal Information by these Third-Party Websites. The Company assumes no responsibility for the use of these Third-Party Websites or for access to Third-Party Websites through the Application and/or the Site. By using our Application or the Site, or by accessing Third-Party Websites through the Application or the Site, you release the Company from any liability regarding the actions, practices and omissions of these third parties.
These advertisements may appear based on the items scanned in real time, and also, without limitation, based on our contest offers or on discount offers from our business partners.
Advertisements may appear on the Application. Our Application may contain links to independent third-party websites. These independent third-party websites ("Third-Party Websites"), whose links are provided solely for your convenience, are not under our control and may be governed by their own privacy policies. The Company does not guarantee and is not responsible for the collection, use, retention or disclosure of your Personal Information by these Third-Party Websites. The Company assumes no responsibility for the use of these Third-Party Websites or for access to Third-Party Websites through the Application and/or the Site. By using our Application or the Site, or by accessing Third-Party Websites through the Application or the Site, you release the Company from any liability regarding the actions, practices and omissions of these third parties.
These advertisements may appear based on the items scanned in real time, and also, without limitation, based on our contest offers or on discount offers from our business partners.
Transfer of Personal Information Outside Quebec (applicable in Quebec only)
Transfer of Personal Information Outside Quebec (applicable in Quebec only)
Personal Information collected in the Province of Quebec through the Application or the Site is currently stored in Canada, in the Province of Quebec.
However, in the future, we may engage third-party service providers to process, manage and host Personal Information on our behalf, which could be stored outside the Province of Quebec. To the extent permitted by law, your personal information may be transferred to and stored on other servers located outside your jurisdiction. Before communicating your personal information outside Quebec, we will conduct a privacy impact assessment in accordance with applicable law. By accepting this Privacy Policy, you consent to such a transfer.
In any event, we will protect the Personal Information in our custody, including Personal Information entrusted to a service provider. Our personal information protection policies and practices require that such a service provider sign a written undertaking to meet its obligation to preserve the confidentiality and security of the Personal Information entrusted to it. This includes, among other things, implementing strong and effective security measures and a prohibition on disclosing, transferring or using your Personal Information for the benefit of third parties, in accordance with the privacy legislation applicable in the Province of Quebec.
Personal Information collected in the Province of Quebec through the Application or the Site is currently stored in Canada, in the Province of Quebec.
However, in the future, we may engage third-party service providers to process, manage and host Personal Information on our behalf, which could be stored outside the Province of Quebec. To the extent permitted by law, your personal information may be transferred to and stored on other servers located outside your jurisdiction. Before communicating your personal information outside Quebec, we will conduct a privacy impact assessment in accordance with applicable law. By accepting this Privacy Policy, you consent to such a transfer.
In any event, we will protect the Personal Information in our custody, including Personal Information entrusted to a service provider. Our personal information protection policies and practices require that such a service provider sign a written undertaking to meet its obligation to preserve the confidentiality and security of the Personal Information entrusted to it. This includes, among other things, implementing strong and effective security measures and a prohibition on disclosing, transferring or using your Personal Information for the benefit of third parties, in accordance with the privacy legislation applicable in the Province of Quebec.
Protection of Personal Information
Protection of Personal Information
We take appropriate measures to ensure the confidentiality of Personal Information and to protect it against loss, as well as against unauthorized access, disclosure, copying, use or modification, taking into account the sensitivity of the information and the purposes for which it is intended.
The Company uses commercially reasonable and appropriate physical, electronic and managerial procedures, as well as generally accepted industry standards, to safeguard and secure the Personal Information it collects.
To this end, we restrict access to our offices and computer equipment, train our staff, and require our agents and suppliers of goods and services who have access to Personal Information to sign confidentiality agreements and to implement equivalent security measures.
Please note, however, that since no mechanism offers absolute security, using the Internet to transmit, create or host Personal Information always involves a degree of risk.
If you believe your Personal Information has been compromised, please contact our person in charge of the protection of personal information using the contact details in Section 17 of this policy.
We take appropriate measures to ensure the confidentiality of Personal Information and to protect it against loss, as well as against unauthorized access, disclosure, copying, use or modification, taking into account the sensitivity of the information and the purposes for which it is intended.
The Company uses commercially reasonable and appropriate physical, electronic and managerial procedures, as well as generally accepted industry standards, to safeguard and secure the Personal Information it collects.
To this end, we restrict access to our offices and computer equipment, train our staff, and require our agents and suppliers of goods and services who have access to Personal Information to sign confidentiality agreements and to implement equivalent security measures.
Please note, however, that since no mechanism offers absolute security, using the Internet to transmit, create or host Personal Information always involves a degree of risk.
If you believe your Personal Information has been compromised, please contact our person in charge of the protection of personal information using the contact details in Section 17 of this policy.
Minors
Minors
The Company complies with the requirements of the Act respecting the protection of personal information in the private sector, CQLR, c. P-39.1 and with the guidance issued by the Office of the Privacy Commissioner of Canada (OPC).
The Company does not knowingly collect Personal Information from persons under the age of 18.
If a minor under the age of 14 wishes to use the Application, our Websites or our services, or to contact us in any other way, Personal Information will not be collected from that minor without the consent of the person having parental authority or the tutor.
If we learn that we have inadvertently collected Personal Information from persons under the age of 14 without the consent of the person having parental authority or the tutor, we will ensure that this information is deleted from our records as soon as possible.
If you are the person having parental authority or the tutor of a minor under the age of 14 and you know that your minor child has provided us with Personal Information, please contact our person in charge of the protection of personal information using the contact details in Section 17 of this policy so that we can take the necessary action.
The Company complies with the requirements of the Act respecting the protection of personal information in the private sector, CQLR, c. P-39.1 and with the guidance issued by the Office of the Privacy Commissioner of Canada (OPC).
The Company does not knowingly collect Personal Information from persons under the age of 18.
If a minor under the age of 14 wishes to use the Application, our Websites or our services, or to contact us in any other way, Personal Information will not be collected from that minor without the consent of the person having parental authority or the tutor.
If we learn that we have inadvertently collected Personal Information from persons under the age of 14 without the consent of the person having parental authority or the tutor, we will ensure that this information is deleted from our records as soon as possible.
If you are the person having parental authority or the tutor of a minor under the age of 14 and you know that your minor child has provided us with Personal Information, please contact our person in charge of the protection of personal information using the contact details in Section 17 of this policy so that we can take the necessary action.
Retention Period
Retention Period
Unless a longer or shorter period is required by law, users' personal information is retained by the Company only for as long as necessary for the purposes for which it was collected. If we no longer have a legitimate and serious interest in continuing to process users' personal information, we will delete or anonymize it to the extent permitted by law. Destruction is carried out confidentially, either by manual shredding or through a company specializing in certified secure shredding, for information on paper; or by computer deletion, for information on technological media.
If you would like to know more about how long your Personal Information is retained, please contact our person in charge of the protection of personal information, whose contact details appear in Section 17 of this policy.
Unless a longer or shorter period is required by law, users' personal information is retained by the Company only for as long as necessary for the purposes for which it was collected. If we no longer have a legitimate and serious interest in continuing to process users' personal information, we will delete or anonymize it to the extent permitted by law. Destruction is carried out confidentially, either by manual shredding or through a company specializing in certified secure shredding, for information on paper; or by computer deletion, for information on technological media.
If you would like to know more about how long your Personal Information is retained, please contact our person in charge of the protection of personal information, whose contact details appear in Section 17 of this policy.
Access, Correction and Updating of Personal Information, and Withdrawal of Consent
Access, Correction and Updating of Personal Information, and Withdrawal of Consent
In accordance with applicable personal information protection laws, you have the following rights with respect to your personal information:
• Right of access: you may ask whether we hold personal information about you and, if so, request access to it and obtain a copy. Access to your personal information is free of charge. However, reasonable fees may be charged for the transcription, reproduction or transmission of this information. The Company will inform you of the approximate amount payable before transcribing, reproducing or transmitting your information.
• Right of correction: if personal information about you is inaccurate, incomplete or equivocal, or if its collection, communication or retention is not compliant with or authorized by law, you may require that it be corrected.
• Right to information: upon request, we will also inform you of the personal information we have collected from you, the categories of persons within the Company who have access to your personal information, the retention period of your personal information, and the contact details of the person in charge of the protection of personal information within the Company.
If you wish to review, consult or correct this information, to exercise your right to information mentioned above, or to exercise any other right granted to you by applicable law, please send a written request to the following email address: support@snapcycle.ca.
In accordance with the law, the person in charge of the protection of personal information will respond in writing to the request for access or correction no later than 30 days after the date the request is received. Failing a response within 30 days of receipt of such a request, the person in charge is deemed to have refused to grant it.
The person in charge of the protection of personal information will give reasons for any refusal to grant a request for access or correction and will indicate the provision of the law on which the refusal is based, the remedies available to you under the Act respecting the protection of personal information in the private sector, CQLR, c. P-39.1, and the time limit within which you may exercise them. They will also assist you, upon request, in understanding the refusal.
You may at any time decide to withdraw your consent to the retention and/or communication and/or use of your personal information by sending a written request to support@snapcycle.ca. Upon receipt of the notice withdrawing your consent, we will stop retaining and/or communicating and/or using your personal information within a reasonable time, which will vary depending on the personal information we have collected and the purposes for which we collected it. Please note that we will send you a confirmation email upon receipt of your request. Please also note that if you choose to withdraw your consent, your experience using the services and browsing offered by the Application may no longer be optimal, and you may no longer have access to all of our services, all of our features or the entire Application or Site.
In accordance with applicable personal information protection laws, you have the following rights with respect to your personal information:
• Right of access: you may ask whether we hold personal information about you and, if so, request access to it and obtain a copy. Access to your personal information is free of charge. However, reasonable fees may be charged for the transcription, reproduction or transmission of this information. The Company will inform you of the approximate amount payable before transcribing, reproducing or transmitting your information.
• Right of correction: if personal information about you is inaccurate, incomplete or equivocal, or if its collection, communication or retention is not compliant with or authorized by law, you may require that it be corrected.
• Right to information: upon request, we will also inform you of the personal information we have collected from you, the categories of persons within the Company who have access to your personal information, the retention period of your personal information, and the contact details of the person in charge of the protection of personal information within the Company.
If you wish to review, consult or correct this information, to exercise your right to information mentioned above, or to exercise any other right granted to you by applicable law, please send a written request to the following email address: support@snapcycle.ca.
In accordance with the law, the person in charge of the protection of personal information will respond in writing to the request for access or correction no later than 30 days after the date the request is received. Failing a response within 30 days of receipt of such a request, the person in charge is deemed to have refused to grant it.
The person in charge of the protection of personal information will give reasons for any refusal to grant a request for access or correction and will indicate the provision of the law on which the refusal is based, the remedies available to you under the Act respecting the protection of personal information in the private sector, CQLR, c. P-39.1, and the time limit within which you may exercise them. They will also assist you, upon request, in understanding the refusal.
You may at any time decide to withdraw your consent to the retention and/or communication and/or use of your personal information by sending a written request to support@snapcycle.ca. Upon receipt of the notice withdrawing your consent, we will stop retaining and/or communicating and/or using your personal information within a reasonable time, which will vary depending on the personal information we have collected and the purposes for which we collected it. Please note that we will send you a confirmation email upon receipt of your request. Please also note that if you choose to withdraw your consent, your experience using the services and browsing offered by the Application may no longer be optimal, and you may no longer have access to all of our services, all of our features or the entire Application or Site.
Electronic Communications (Emails)
Electronic Communications (Emails)
Your email address may be used to send you electronic communications from time to time. You may at any time ask us to stop sending you electronic communications by contacting our person in charge of the protection of personal information using the contact details in Section 17 of this policy, or by following the unsubscribe instructions at the bottom of these communications, where applicable.
Your email address may be used to send you electronic communications from time to time. You may at any time ask us to stop sending you electronic communications by contacting our person in charge of the protection of personal information using the contact details in Section 17 of this policy, or by following the unsubscribe instructions at the bottom of these communications, where applicable.
Cookies and Other Tracking Technologies on Our Application and Website, Through Our Services and in Email Communications
Cookies and Other Tracking Technologies on Our Application and Website, Through Our Services and in Email Communications
We use common information-gathering tools, such as usage data collection tools, cookies and similar technologies, to automatically collect information that may contain personal data from your computer or mobile device when you browse our Application or Site or interact with the emails or text messages we have sent you.
By accessing and browsing our Application and Site, you consent to the use of cookies in accordance with this Privacy Policy and the terms of use of the Application and the Site. You can control and manage cookies in several ways. Please be aware that deleting or blocking cookies may negatively affect your user experience, and that some parts of the Application and Website may no longer be fully accessible. Most browsers accept cookies automatically, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu.
We use common information-gathering tools, such as usage data collection tools, cookies and similar technologies, to automatically collect information that may contain personal data from your computer or mobile device when you browse our Application or Site or interact with the emails or text messages we have sent you.
By accessing and browsing our Application and Site, you consent to the use of cookies in accordance with this Privacy Policy and the terms of use of the Application and the Site. You can control and manage cookies in several ways. Please be aware that deleting or blocking cookies may negatively affect your user experience, and that some parts of the Application and Website may no longer be fully accessible. Most browsers accept cookies automatically, but you can choose whether or not to accept cookies through your browser controls, often found in your browser's "Tools" or "Preferences" menu.
Changes
Changes
The Company reserves the right to change this Privacy Policy at any time. Changes will be published on the Application and our Site and will take effect upon publication. We will take reasonable steps, where necessary, to notify you of any material change.
You may contact our person in charge of the protection of personal information at the address or telephone numbers indicated in Section 17 to obtain an updated copy of the Privacy Policy.
The Company reserves the right to change this Privacy Policy at any time. Changes will be published on the Application and our Site and will take effect upon publication. We will take reasonable steps, where necessary, to notify you of any material change.
You may contact our person in charge of the protection of personal information at the address or telephone numbers indicated in Section 17 to obtain an updated copy of the Privacy Policy.
Complaint Handling Process (applicable in Quebec only)
Complaint Handling Process (applicable in Quebec only)
1. Receipt
Any complaint regarding the application of this Privacy Policy must be sent in writing to our person in charge of the protection of personal information at the email address indicated in Section 17.
The complaint must include the complainant's name, contact details (including a telephone number), and the subject and grounds of the complaint, in enough detail to allow the Company to assess it. Our person in charge of the protection of personal information may request any additional information deemed necessary to assess the complaint.
2. Processing
Please note that the Company undertakes to handle all complaints received confidentially. Once the complaint has been received, together with any additional information deemed necessary and requested by our person in charge of the protection of personal information, the Company will have thirty (30) days to analyze it.
At the end of its analysis, our person in charge of the protection of personal information will provide the complainant with a written response explaining why the complaint was accepted or rejected.
The Company undertakes to make all reasonable efforts to process each complaint within thirty (30) days. However, if a complaint cannot be processed within this time, the complainant will be informed of the reasons for the extension, the status of the complaint, and the reasonable time needed to provide a final response.
A separate file will be created for each complaint received, where applicable. The file must contain the complaint, the analysis and supporting documentation for its assessment, and the response sent to the person who filed the complaint.
You may also file a written complaint with the Commission d'accès à l'information – Direction de la surveillance at the following address: 900-2045 Stanley Street, Montreal, Quebec, H3A 2V4, or by email at cai.communications@cai.gouv.qc.ca. We nevertheless invite interested persons to first contact our person in charge of the protection of personal information and to wait until the Company has completed its complaint handling process.
1. Receipt
Any complaint regarding the application of this Privacy Policy must be sent in writing to our person in charge of the protection of personal information at the email address indicated in Section 17.
The complaint must include the complainant's name, contact details (including a telephone number), and the subject and grounds of the complaint, in enough detail to allow the Company to assess it. Our person in charge of the protection of personal information may request any additional information deemed necessary to assess the complaint.
2. Processing
Please note that the Company undertakes to handle all complaints received confidentially. Once the complaint has been received, together with any additional information deemed necessary and requested by our person in charge of the protection of personal information, the Company will have thirty (30) days to analyze it.
At the end of its analysis, our person in charge of the protection of personal information will provide the complainant with a written response explaining why the complaint was accepted or rejected.
The Company undertakes to make all reasonable efforts to process each complaint within thirty (30) days. However, if a complaint cannot be processed within this time, the complainant will be informed of the reasons for the extension, the status of the complaint, and the reasonable time needed to provide a final response.
A separate file will be created for each complaint received, where applicable. The file must contain the complaint, the analysis and supporting documentation for its assessment, and the response sent to the person who filed the complaint.
You may also file a written complaint with the Commission d'accès à l'information – Direction de la surveillance at the following address: 900-2045 Stanley Street, Montreal, Quebec, H3A 2V4, or by email at cai.communications@cai.gouv.qc.ca. We nevertheless invite interested persons to first contact our person in charge of the protection of personal information and to wait until the Company has completed its complaint handling process.
Questions, Comments and Person in Charge of the Protection of Personal Information
Questions, Comments and Person in Charge of the Protection of Personal Information
The Company is responsible for the Personal Information in its custody or under its control and has designated a person responsible for ensuring compliance with this Privacy Policy and with applicable personal information legislation.
If you have any questions, concerns or complaints about this Privacy Policy or the Personal Information the Company holds about you, please contact our person in charge of the protection of personal information: youness.landa@snapcycle.ca.
The Company is responsible for the Personal Information in its custody or under its control and has designated a person responsible for ensuring compliance with this Privacy Policy and with applicable personal information legislation.
If you have any questions, concerns or complaints about this Privacy Policy or the Personal Information the Company holds about you, please contact our person in charge of the protection of personal information: youness.landa@snapcycle.ca.
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